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The original item was published from 6/5/2013 4:29:23 PM to 6/11/2013 12:05:01 AM.

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Posted on: June 5, 2013

[ARCHIVED] JCP&L Enhances Customer Communications

We are pleased to inform you that JCP&L has notified us that they are expanding their customer communication tools which include a new MyTown municipal webpages, outage map enhancements, and personalized outage information to provide more detailed local information about outages, including estimated restoration times.

By clicking the “MyTown” link on the JCP&L 24/7 Power Center outage maps
page, customers, local officials and media can view a summary of current outages affecting
their town, as well as a snapshot of each community’s electric infrastructure. The
MyTown pages can also be accessed at www.firstenergycorp.com/mytown. Information
on the MyTown pages is updated approximately every 15 minutes.

The company has also enhanced its 24/7 Power Center outage maps, available on
computers and mobile devices at www.firstenergycorp.com/outages. Customers may now
view individual outages, with best-available estimated restoration times, as well as the
cause of the service disruption when available. Customers can also toggle to the
conventional shaded map to see an overview of any power outages across the service
territory.

The company has also enhanced its 24/7 Power Center outage maps, available on
computers and mobile devices at www.firstenergycorp.com/outages. Customers may now
view individual outages, with best-available estimated restoration times, as well as the
cause of the service disruption when available. Customers can also toggle to the
conventional shaded map to see an overview of any power outages across the service
territory.

Finally, JCP&L has provided a new, web-based option for customers to receive a
status update of a reported outage. When customers log in to their accounts on JCP&L’s
website, they can now view the estimated restoration time and the cause of a reported
outage, or learn of other outage activity in their area. In addition to these web-based tools, the company launched several new services for customers earlier this year which include email and text message alerts, text messaging, and smartphone apps.

We ask that you visit their website, www.firstenergycorp.com/connect to take advantage of all of the company’s technology tools.

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